Everything you need, before and between visits.
Get ready for your first appointment, fill out forms in English or Spanish, understand your bill, and manage your care online — all in one place. However you pay, you are welcome here.
New patient information.
Welcome to Our Family Health. A little preparation makes your first visit smooth — here's what to bring and what to expect. Arrive about 15 minutes early so we can get your paperwork started.
No insurance? No problem — our navigators help every patient find an affordable path. No one is turned away.
Everything you need, ready before your visit.
One secure form through the Healow patient portal — about 10 minutes. Your information goes straight into your chart.
Prefer to do it in person? Arrive 15 minutes early and we'll get you set up at the front desk.
Pay your way, on your schedule.
We accept most insurance plans, offer self-pay options for everyone, and our billing team is happy to walk you through any question.
Pay securely through the Patient Portal, anytime.
Call our billing team to pay by card over the phone.
Pay at the front desk by cash, check, or card.
Mail a check using the address on your statement.
Sliding Fee Discount Program.
At Our Family Health, no one is turned away because of an inability to pay. We offer discounted fees based on your household size and annual income — so cost is never a reason to skip care.
Your fee is calculated using the Federal Poverty Guidelines, which are updated each year. Once we know your household size and income, we apply a discount that reduces what you owe — down to a nominal fee for those who qualify for a full discount.
You don't need to be uninsured to apply. If you have insurance, the sliding fee may cover costs your plan doesn't — including deductibles and copays after your insurer processes the claim.
Any patient can apply. Approval is based on household income and household size compared to the Federal Poverty Guidelines. Your discount level is reviewed once a year, or anytime your situation changes.
Ask at the front desk or call us at (407) 869-6661. The process is quick and confidential.
No patient is refused service due to inability to pay.
Your records, your control.
Your health information belongs to you. Use these authorizations to get a copy of your records, or to release them to another provider, a family member, or anyone you choose.
Request your own medical records for personal use or a new provider.
Authorize us to share records with a provider, family member, or agency.
Change who can access your information, or withdraw a prior authorization.
Manage your health anytime, anywhere.
Message your care team, view results, request appointments, and keep your prescriptions filled — securely, 24 hours a day.
Ready to schedule? Our team is ready to provide compassionate, comprehensive care.
Schedule care, open the portal, request a refill, or find the nearest health center.